Here you will find information about our event account balance payment policies and frequently asked questions.
Payment Due Dates
At the signing of your event contract, a pre-determined and non-refundable retainer fee is required to secure the booking. This payment ensures that your date is removed from our limited inventory along with the required staff, equipment, novelties and booked programs. Installment payments are accepted during the course of your pre-event planning stages. Final event account balances are due no later than two weeks prior to your event.
Where to Mail Payments
Please mail checks payable to Spinner Music Productions to:
P.O. Box # 80024
Stoneham, MA 02180
Accepted Payment Methods
Spinner Music Productions accepts a variety of payment types including:
- Personal Checks (up until 2 weeks prior to your event)
- Bank, Cashier and Traveler Checks
- Money Orders
- Debit and Credit Cards
- Bank Transfer/ACH
SMP prefers non-refundable retainer payments and event account balances paid via check payable to Spinner Music Productions. Cash is accepted however we ask and advise that you do not mail cash.
Paying on the Day of Your Event
Due to the whirlwind of tasks and activities occurring on the day of your event for both you and the SMP staff, event account balances are required two weeks before the event. Day of payments are only accepted with written confirmation from your account representative and must be remitted via cash only. No exceptions, please.
Debit and Credit Card Payments
Per policy Spinner Music Productions allows one credit transaction per event. Debit and credit transactions beyond the first credit payment as well as any past due payments via card will incur a 3% convenience fee. If you have an open event account balance and would like to submit a debit or credit card payment please use the form below to begin your transaction.
Secure Payment Gateway
PLEASE NOTE: If the above debit/credit transaction is beyond your single transaction limit or is for a past due payment please add 3% to the total transaction amount to cover the convenience fee.
Payment or Account Balance Questions?
For any questions related to making a payment please contact us or reach out to your account representative. You may also view your current invoice including any amounts due by accessing your event planning account and clicking on “EVENT DETAILS” from your account’s home screen. Balances are displayed both on screen and by viewing or downloading your current invoice from the Event Details page.
Requesting Current Invoices and Receipts
Current invoices and payment receipts are available to you 24/7 in the Event Details section of your event planner account to view and print at your convenience. You may also request a copy of your invoice or a receipt for prior payments by contacting us. An instant, automated receipt email is sent to you upon remittance of any electronic payment via the payment gateway. Receipts for cash and check payments are emailed to the account holder within two business days after received and processed by Spinner Music Productions.